Gratuity

You can define how tips are processed and presented to your customers In the Pin Pad during checkout and the POS afterwards. It can be set simplified or in a custom way

MENU > SETTINGS > PAYMENT > GRATUITY.

Go to MENU then SETTINGS

Go to PAYMENT then GRATUITY

USE: select from three distinct tip processing modes

1. NO GRATUITY: Disables all tipping. Can be used for quick-service retail where customers are not expected to tip.

2. GRATUITY (Sale and Adjust):  Charge the base amount now; add the tip manually later. Commonly used for Fast-paced shops where you handle tips from paper receipts at the end of the shift.

3. GRATUITY (Pre-Auth and Capture): Start the charge to "hold" the funds, then finalize the total once the tip is entered. Commonly used for High-ticket items or custom services where you need to guarantee the card has enough money before the customer leaves.

CHOICES: Sets the tipping method for the customer-facing screen.

1. AUTO: The system displays a standard set of tipping buttons (common percentages and a "Custom" button). Selecting this hides the configuration table.

2. CUSTOM: This enables the configuration table so you can manually define your own tip buttons.

CUSTOM TIER AMOUNT: This is the dollar amount that switches the pinpad screen from Tier 1 to Tier 2.

CUSTOM CONFIGURATION TABLE

You can manually define your own tip buttons.

CHOICE #: The position of the button on the pinpad screen (1, 2, or 3).

AMOUNT: The numeric value assigned to the button.

TYPE: A dropdown menu defining how the amount is calculated. There are 2 options:

1. PERCENT: Calculates the tip as a percentage of the total sale.

2. AMOUNT: Adds a fixed dollar value to the bill, regardless of the sale total.

SAVE and restart Vela to apply the changes.

Result

To add gratuity to a transaction in the POS. Go to the Sales Screen, click on TRANS (Transactions)

Click on any credit card transaction, then click GRATUITY

Input the tip in the GRATUITY AMOUNT field and click CONFIRM