Techical Support Time Line

1. Technical Support hours

• 24/7 Level 1 Support Available in English, Korean and Spanish.
• 9:00 AM to 5:00 PM PST Monday to Friday Level 2 Support Available in English and Korean

• Please note that Level 1 Tech Support handles VelaPOS system settings and basic troubleshooting, while Level 2 Tech Support is responsible for account management, licensing, and more complex issues.

2. Customer Support Line

• Phone: To speak directly with a technical support representative, please call our hotline 209 200 8108
• LiveChat: Visit our VelaPOS webpage to chat with one our customer support using your smartphone or your computer.