Return Tool

This tool allows you to process a return by entering or scanning the transaction number. 

Number Pad> Sales screen> TOOL> RETURN
Go to TOOL and press RETURN.

Enter the transaction number corresponding to the ticket you want to return.
Press on DONE to continue.

Hint: There are two ways to find the transaction number:
1. Go to TRANS to locate and choose the transaction that includes the item/s to be returned:

2. You can view the transaction number as well on the customer's receipt:

Select the item/s the customer wants to return.
Press RETURN.

Hint: To return multiple units of the same product, tap the item once for each unit being returned. If you need to cancel the section, tap one additional time beyond the original quantity purchased.
Once the item/s appear on the ticket, press PAY to continue.

Select the PAYMENT METHOD for the refund.

Hint: We recommend using the same payment method the customer originally used when they purchased the item/s.
Press DONE to finalize the return.


Return's receipt: 

For performing a return without the transaction number, see Return (Transaction List) and Return Mode.