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Knowledge Base
The KB is our partners' go-to resource, offering articles, step-by-step guides, and videos designed to help you make the most of our features and troubleshoot issues in no time.
This first page provides an overview of the main sections of the KB to help you navigate and easily find what you need.
In this section, you'll find key information about our technical support services, including support hours, the types of issues we handle, and a handy checklist to review before reaching out.
This section provides everything you need to get your system up and running.
- Hardware Setup: Step-by-step guides for installing and configuring your Point of Sales, cash drawer, network and receipt printer.
- Software Setup: detailed instructions on system requirements, Windows security settings and a complete installation guide for the program.
For first-time users, this section shows you where to find each part of the system, explains the terms for key sections, and guides you through setting automatic startup.
Useful for all employees, this section covers daily operations such as opening and closing the register, performing a credit card settlement, accepting different payment methods and enhancing your transactions with our sales features.
Learn how to add your inventory manually or in bulk, add detailed information to each product and update it up to 1000 records at a time.
Access our real-time data reports and learn how to enhance your business decision-making based on your store's information, including time-based summaries (daily, monthly, yearly, or customized date ranges), low stock, per product sales, employee worked hours, and more.
Explore our Loyalty system, a powerful tool to strengthen customer relationships. Learn how to set it up, customize it to your needs, and reward customers with points they can redeem for discounts on future purchases.
This section provides an overview of our restricted and secure Administration area. Here, authorized users can manage hardware, business information, employee permissions, and overall security controls.
Use this section to learn how to manage multiple locations at once. Configure settings, track and transfer inventory between stores, access reports at both the corporate and individual store level and get to know our mobile HQ app.
In this section, see how to create employee accounts with unique passwords, manage their working hours, control their permissions to specific actions, and assign or move them between groups.
Use the customer section to streamline client management, create accounts, organize them into groups, schedule appointments for them and link their accounts to purchases for detailed reports and loyalty rewards.